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Terms of Service

Meet & Greet Services

Meet & Greet Services are booked in advance prefer not later than 48 hours before departure or arrival of the flight.

Arrival service description

  • Passenger is met from the aircraft/gate/top of jet bridge with meet signage.

  • Escorted through immigration & customs as quickly & smoothly as possible (where available, taken through priority lanes).

  • If baggage porters are available & requested, they will be there to assist with any luggage.

  • Airport greeter will coordinate with onward driver in advance to ensure that they are waiting as greeter and passengers depart the terminal, then handover to driver.

Departure service description

  • The airport greeter & passenger’s driver liaise 3hrs before STD. greeter contacts the driver to coordinate the most convenient drop-off time & place.

  • Passenger is met kerbside by greeter & baggage porters, if pre-requested & available.

  • Escorted through all check-in & security processes as quickly and efficiently as possible (where available, taken through priority lanes).

  • Escorted to the airline or pre-booked departure lounge, if applicable.

  • Collected from the lounge at the agreed time, if applicable.
    Escorted directly to the departure gate.

Transit service description

  • Greeted at the arrival gate/jet-bridge with meet signage.

  • Escorted to the correct transit hall/terminal for departing flight & assisted with any immigration/security requirements, if applicable (where available, taken through priority lanes).

  • Assisted with re-check in, if applicable.

  • Escorted to airline/pre-paid lounge, if applicable.

  • Collected from lounge.

  • Escorted to departure flight gate.

Terms of service

  • Service prefer to book 48 hours before departure or arrival flight time.
  • Cancellation and refund policy:
    In case of cancellation 48 hours or less than arrival or departure of the flight time 50% of total price will be refunded.
  • In case of cancellation 24 hours or less than arrival or departure of the flight time 100% of total price will not be refunded .
  • In case of no-show 100% of total price will not be refunded .
  • Time account by local time of airport.